UPS INTEGRAD: Safety Training System for Driver Service Providers – VT08-UPS

Linking Internal Performance Metrics with Customer Value Indices – LH05-BG
June 15, 2015
Logistics Improvements at Lockheed Martin Part I – CL06-LOCK I
June 15, 2015

UPS INTEGRAD: Safety Training System for Driver Service Providers – VT08-UPS

This project develops a training system for safety for a process


UPS Corporate Learning and Development

Research Team:

Tonya Smith-Jackson, Vernon McFarland, Maury Nussbaum, Liana Algari’n, Kari Babski-Reeves, Thurmon Lockhart, Prakriti Parijat, Brian Kleiner, Yoon Lee

Universities Involved:

Virginia Tech

Start Date:


End Date:



The overall goal of this project was to design and develop a training system for safety at UPS-VT, which included a Kinetic Learning Module (KLM), Web-based Training (WBT) and Defensive Driving.
The breadth of Industrial and Systems Engineering expertise was centered around a logistics company and building upon its strong tradition of training its delivery service providers (DSP) to reduce safety and health risk while improving productivity. This project took an old facility in Landover, Maryland and transformed it into a state-of-the-art training facility, showcasing a systems safety-based, Generation Y-focused training system.
Recent analyses (by Stephen Jones) from an evaluation of the training system has shown a 79.3% greater reduction in injuries for UPS Delivery Service Providers who were trained with the IntegradTM compared to those receiving traditional training. There was a concurrent 61% greater reduction in accidents for the Integrad group.